Client Partner - UK

The Client Partner is the strategic and commercial owner of a portfolio of Hunch's most important client relationships. They lead account strategy, renewals, and expansion - and at our current scale, they are also fully operational on their accounts. CSMs partner with them on day-to-day delivery on the largest accounts, but the Client Partner is hands-on with the work, close to the platform, and present with their clients.

The Client Partner builds deep relationships with senior client stakeholders, visits clients regularly to nurture those relationships in person, and represents Hunch externally at platform events with Meta, TikTok, Snap, Pinterest, and other partners. Internally, they work in close partnership with Product, feeding client insights into the roadmap and acting as a trusted commercial voice in product conversations.

As Hunch scales, this role has a clear path to evolve into a regional lead position - taking on team leadership, regional strategy, and broader commercial ownership.

Essential Functions:

• Own a portfolio of Tier 1 and Tier 2 accounts end-to-end - strategy, commercial outcomes, day-to-day delivery, renewals, and expansion
• Be operational on your own accounts - hands-on with feeds, campaigns, training, and platform work. CSMs partner on the biggest accounts but the CP carries the work
• Build strategic account plans tailored to client goals and execute them to drive platform adoption, spend growth, and Net Revenue Retention
• Act as the senior point of contact for client stakeholders, including C-level executives, positioning Hunch as a mission-critical platform
• Lead Quarterly Business Reviews, contract renewals, and commercial expansion conversations
• Visit clients regularly in person for QBRs, key check-ins, and planning sessions
• Represent Hunch externally at partner events with Meta, TikTok, Snap, Pinterest, and other platform partners
• Work in close partnership with Product - sharing client insights, flagging bugs and feature gaps, and acting as a trusted internal voice
• Forecast monthly and quarterly revenue accurately for the portfolio, tracked through the team's weekly forecast rhythm
• Collaborate with CSMs, Support, Design, and Sales to deliver a consistently high standard of client experience

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Essential Requirements:

• 5+ years of experience in account management, client partnership, customer success, or commercial roles - ideally in SaaS, MarTech, AdTech, or digital advertising
• Strong commercial instincts across renewals, expansion, negotiation, and forecasting
• Hands-on operational comfort - equally able to build a commercial plan and go deep on a feed setup or campaign QA
• Deep understanding of performance marketing, paid social platforms (Meta, TikTok, Snap, Pinterest), and creative automation
• Proven ability to manage complex accounts independently while growing revenue and Net Revenue Retention
• Strong communication, negotiation, and presentation skills, with the ability to influence senior stakeholders and C-level decision-makers
• Existing platform partner relationships, or the ability to build them quickly
• Genuine collaborator with Product teams - able to translate client needs into clear product feedback
• Experience with CRM tools (e.g., Salesforce, HubSpot) and confident in reporting and forecasting
• Willingness and ability to travel regularly for client visits, partner events, and company onsites (domestic and international)

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Preferred Qualifications:

• Direct experience with Dynamic Product Ads (DPA) or Dynamic Creative Optimization (DCO) tools
• Direct experience with creative automation solutions such as Smartly, Marpipe, StitcherAds/Kargo, or similar
• Experience working with retail, ecommerce, travel, or performance agency clients
• Prior early-stage or scale-up startup experience
• Proficient understanding of incrementality and/or A/B testing

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About Hunch

Hunch is a leading creative performance platform that helps brands and agencies streamline creative production, optimize media buying, and deliver impactful campaigns at speed on paid social. By bridging the gap between data, creative, and insights, Hunch empowers modern marketers to create tailored, high-quality ads that resonate with audiences, driving measurable results. With our AI-driven solutions, marketers can eliminate operational headaches and deploy localized, always-on campaigns without the manual overhead.

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