Key Account Manager

Are you passionate about building and maintaining strong client relationships? At Hunch, we're looking for an Account Manager, who will be a friendly face to our customers. If you enjoy negotiating, upselling and building long-term relationships, this might be a role for you!

At Hunch you will:

• Serve as the lead point of contact for all customer account management matters
• Build and maintain strong, long-lasting client relationships
• Negotiate contracts and close agreements to maximize profits, and upsell to the existing clients
• Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Prepare reports on account status
• Collaborate with sales team to identify and grow opportunities within territory
• Assist with challenging client requests or issue escalations as needed

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We think you are good fit, if you have:

• 3+ years as an Account Manager, Key Account Manager, Sales Account Manager or relevant 
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
• Solid experience with CRM software (e.g. Salesforce, Zoho CRM, or HubSpot) and MS Office (particularly MS Excel)
• Experience delivering client-focused solutions to customer needs
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Excellent listening, negotiation, and presentation abilities
• Strong verbal and written communication skills in English
• Bachelor's degree in Sales, Business or relevant field

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Our recruitment process:

We aim to reply to all applicants within a week of receiving your application. Our interview process consists of several stages, each one allowing us to get to know you better, professionally and technically. It is also an opportunity for you to gain a better understanding of our culture and the work we do here.

Step 1 – CV Submission and Review

Step 2 – First Meeting: before diving into your technical skills we’d love to find out what you are all about. What your career vision looks like and what motivates you. This is also an opportunity to learn about Hunch.

Step 3 – Team Lead interview gives you an opportunity to learn who you will be working with directly and on what project you’ll be involved in greater detail. 

Step 4 – Technical task + Interview: we’ll brainstorm and create a task relevant to your role

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Who We Are

Hunch is a fast-growing technology startup building an advanced creative automation and media buying platform that helps global advertisers achieve performance at scale. We are a small and tightly-knit team that helps clients across the globe including some of the largest agencies and brands in the US, Latin America, Asia, and Europe. As a Meta Business Partner, we help marketers compete online while having fun.

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